I forgot my password/username. What can I do?
Fill in the password reminder form or alternatively: Email us the username or email-address used and we'll send you a password reminder.
penpals-support@phk.at.

I'm having problems on login. What can I do?
Contact us with the username and password used as well as the error message encountered.
penpals-support@phk.at.

What's up with that "Rate this ad: positive or offensive" link to the bottom right of ads and messages?
It is part of the new moderation system that hopefully allows us to weed out unwanted ads and replies faster. Just click it whenever you think someone is offensive or violating our Terms. You can read more about it here

How can I deactivate my ad/my account?
If you just want to deactivate your ad, but you still want to be able to send and receive messages: Log in, click on "Edit ad" in the menu on the left, change Status to "Inactive" then click "Send".
If you want to delete your account and all data: Log in, click on "Account" in the menu on the left, then click "Remove" from the top row.

I tried to answer a reply with an email address but all I got was a complaint that the email address is invalid? What can I do to contact that person?
This is most likely the result of a mistyped email address. There is unfortunately little we can do against that. If the person sent the reply via their account you can reply them via their ad's page Make sure your email address is correct when sending a reply or joining.

For how long are messages stored?
At the moment for at least 5 months.

I received a reply disregarding the requirements set forth in my ad. What can I do?
Use the "Rate this ad: offensive" link to the bottom right of the message to flag it.

I got a lottery win notification/business proposal/begging replies. Are those for real?
Most definitely not. Those are sent by criminals abusing our site. We try to block those but the nature of our site requires random unknown people to contact you so we can only stop already known offenders.
More about this schemes

Someone wrote to ask me if they could have some items shipped to my address because the store won't send to their country (e.g. Nigeria)? What should I do?
Don't do it! Don't reply. It's part of a fraud involving stolen credit cards.

I got an email notification that I have new messages, but when I log in it says I have none. Why is that?
That can happen if we delete a user and his messages for a violation but the notification has already been sent. Sorry for the inconvenience - it shouldn't happen very often.

I get spam and scam replies. What can I do?
Flag the message via the "Rate this message: offensive" link to the bottom right of the message and we will block the internet/email address used.