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Frequently asked Questions
Does it cost anything to use penpals.phk.at?
No, the service is completely free.
I've encountered an error. What can I do ?
I forgot my password/username. What can I do?
Fill in the password reset form or alternatively: Email us the username or email-address used and we'll send you a password reminder.
How can I deactivate my ad/my account?
Can I change my username ?
Can I have multiple accounts/ads ?
My ad doesn't show up yet? What's wrong ?
For an ad to become active you have to set it as active on the "Edit ad" - "Activate" page, or enter a description and it will autoactivate after some time.
How do I get my ad to show up on the first page again ?
I tried to answer a reply with an email address but all I got was a complaint that the email address is invalid? What can I do to contact that person?
This is most likely the result of a mistyped email address. There is unfortunately little we can do against that. If the person sent the reply via their account you can reply them via their ad's page. Make sure your email address is correct when sending a reply or joining.
For how long are messages stored?
I accidentally deleted a message - Is there any way to restore it?
Is it possible to delete multiple messages at once?
I got an email notification that I have new messages, but when I log in it says I have none. Why is that?
That can happen if we delete a user and his messages for a violation but the notification has already been sent. Sorry for the inconvenience - it shouldn't happen very often.
I don't get email notifications for new messages
What's up with that "Rate this ad: positive or offensive" links?
It is part of the moderation system that hopefully allows us to weed out unwanted ads and replies faster. Just click it whenever you think someone is offensive or violating our Terms. You can read more about it here
I received a reply disregarding the requirements set forth in my ad. What can I do?
I get spam and scam replies. What can I do?
I saw an ad or got a message that seems sketchy. What can I do?